Cashify Loan Customer Care Number and Contact Options
Quick answer: The store listings for Cashify publish an email address and an office address, but we could not verify an official customer care phone number, so we do not list one. Google Play prints cs@cashifyapp.ph and the App Store prints cs@cashifyapp.com. Use the contact options inside the app and avoid numbers sent by strangers.
Official contact details in the store listings
| Channel | What is published | Where |
|---|---|---|
| cs@cashifyapp.ph | Google Play listing | |
| cs@cashifyapp.com | App Store listing | |
| Office address | 12th Floor, Aseana Three Bldg., Macapagal Ave. cor. Aseana Ave., Aseana City, Tambo, Parañaque, NCR | Both listings |
| Company | SunLoan Lending Investors Corporation | Both listings |
The two store pages show different email domains (.ph and .com). We cannot tell you which is more current. The safest approach is to start from the contact or help option inside the app, and, if you write by email, to take a screenshot of the address you used. A lender should be able to confirm its official channels if you ask through the app.
Some web pages mention a Gmail address or a phone number for Cashify. We have not been able to verify them from the company's own listings, so we do not recommend them. If you want to see how other lenders compare, visit our Cashify loan app comparison.
What to include in a support email
A clear message gets a faster answer. Include:
- your full name and registered mobile number,
- the date and time of the issue,
- the loan amount and due date,
- a short description of the problem in two or three sentences,
- a screenshot or payment receipt, and
- what you are asking for (for example a corrected balance).
Do not include your password, OTP or full ID images unless the lender asks through a verified channel. Here is a short, neutral way to start: "I am writing about my loan with Cashify under my registered number. My payment on this date does not appear in the app. A receipt is attached. Please confirm the payment and correct my balance in writing." Save the sent message.
In-app support options
Look in the app's profile, help or settings sections for a support or feedback option. The location can change with updates, so we do not give menu names. If the app has a built-in channel, use it first and take a screenshot of the conversation.
Beware of fake support numbers
Scammers publish fake "customer care" numbers and accounts to catch people who are in a hurry. Warning signs include:
- a number found only in a social media comment or an advertisement,
- someone who contacts you first and says they can fix your account,
- requests for your OTP, MPIN or password,
- requests to pay a "fee" to a personal e-wallet, and
- pressure to act immediately.
A real lender does not need your OTP or a payment to a personal account to answer a question. Read How to Spot Fake Loan Apps in the Philippines for more warning signs.
If support does not respond
- Wait a reasonable time, then send one follow-up that refers to the earlier message.
- Keep records of the dates you wrote.
- If the matter involves misconduct by the lender, you can report to the SEC, and if it involves your data, to the National Privacy Commission. See Lending App Harassment in the Philippines: Know Your Rights.
- If the issue is technical, check Cashify issue for quick fixes.
Contact for specific topics
- Account deletion: see How to Delete Cashify Account.
- Company details: see Who Owns Cashify Philippines?.
- Payment problems: see How to Pay Cashify Using GCash in Philippines.
How long to wait and how to follow up
The lender has not published a response time, so allow a reasonable period, such as a few working days, before you send a follow-up. When you follow up, reply to your original message so that the earlier details stay in one thread, add any new facts and state again what you are asking for. Keep your tone calm and factual; clear, polite messages are more likely to be handled quickly and make a better record if you later need to escalate.
Support during a payment problem
If the problem involves money, such as a payment that does not show, send the receipt and ask for a written confirmation of the corrected balance. If a due date is close, explain that in the first line of your message. Until you receive confirmation, keep the receipt safe and avoid paying again unless support tells you to. This protects you from paying twice and gives you proof that you contacted the lender before any deadline passed.
Keeping a contact log
Write down every time you contact support: the date, the channel, what you asked and what the reply said. Store screenshots in one folder. If the matter is ever reviewed by a regulator, this log shows that you tried to resolve the issue directly. It also helps you remember what was promised, so that you can follow up precisely instead of starting again each time.
Language and tone
Write in simple English or Filipino, and keep sentences short. Avoid anger, insults or threats, even if you are frustrated, because they distract from your request and can make a reply less likely. If the matter is serious, such as threats from a collector, say so plainly and mention that you are keeping records and may report the conduct. A professional message is the strongest tool you have.
FAQ
We could not verify an official phone number. The store listings publish an email address and an office address.
Google Play prints cs@cashifyapp.ph and the App Store prints cs@cashifyapp.com.
We could not verify it from the company's listings, so we do not recommend it.
No. Use the official app and listed channels only.